Refunds & Cancellations

 

Refund and Cancellation Policy

We are committed to providing you with valuable resources to grow your home-based baking business. To ensure transparency, please carefully review our refund and cancellation policy below.

 

1. Digital Product Nature

  • All Guides are digital products delivered electronically via email in a PDF format.
  • Once a Guide is purchased and delivered, it cannot be returned or revoked, and as such, all sales are considered final.

 

2. Refund Policy

We strive to ensure your satisfaction with our products. However, due to the nature of digital goods, refunds are limited to specific circumstances outlined below:

Non-Refundable Situations:

  • Refunds will not be issued for:
    • A change of mind after purchase.
    • Accidental purchases.
    • Dissatisfaction with the content, unless it does not match the product description.
    • Inability to access or open the file due to lack of required software (PDF reader).

Eligible Refund Situations:
Refunds will only be considered under the following conditions:

  1. Non-Delivery:
    • If you do not receive your Guide after purchase and our team is unable to resolve the issue (e.g., email delivery failure that cannot be corrected).
  2. Duplicate Payments:
    • If you accidentally make multiple purchases of the same Guide, we will refund the duplicate charge after verification.
  3. Technical Errors on Our End:
    • If a technical error on our website or payment processor causes an invalid or incomplete purchase.

Refund Request Timeframe:

  • Refund requests must be submitted within 14 days of purchase. Refund requests submitted after this timeframe may not be honoured.

Refund Processing:

  • Approved refunds will be processed within 7 business days. Funds will be returned to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

 

3. Cancellation Policy

Due to the instant delivery of digital products, cancellations are not permitted after the purchase is completed.

Incorrect Email Address:

  • If you realize that you entered an incorrect email address at the time of purchase, please contact us immediately at [your contact email]. We will work to resend the Guide to the correct email address at no additional cost.

Duplicate Orders:

  • If you accidentally place multiple orders for the same Guide, please notify us at [your contact email]. Once verified, we will issue a refund for the duplicate charge.

 

4. File Access and Technical Support

  • Our Guides are delivered as PDF files. It is the buyer’s responsibility to ensure that they have a compatible device and software to access the file.
  • If you encounter any technical issues, such as being unable to open the file or download the Guide, we encourage you to contact us first at [your contact email]. We are happy to assist and ensure that you can access your purchase.

 

5. How to Request a Refund or Assistance

If you believe you qualify for a refund or need assistance, please contact us at [your contact email] with the following details:

  1. Your Full Name: The name used during the purchase.
  2. Email Address: The email address provided at checkout.
  3. Order Confirmation Number: This can be found in your purchase receipt.
  4. Description of the Issue: A brief explanation of the problem or reason for your refund request.

We aim to respond to all refund and assistance requests within 1-2 business days.

 

 

6. Non-Refundable Conditions Recap

To avoid misunderstandings, please note the following:

  • Refunds will not be issued for purchases made in error or dissatisfaction with content.
  • Refunds cannot be processed for Guides that have been successfully delivered unless a technical error or duplicate purchase is verified.

 

7. Contact Information

We value your satisfaction and are here to assist you. If you have any concerns regarding your purchase, please reach out to us.

By purchasing our Guides, you acknowledge and agree to this Refund and Cancellation Policy. Thank you for trusting us as your resource for growing your home-based baking business.