Delivery

Delivery Policy

Thank you for purchasing one of our Guides! We are committed to ensuring a smooth and reliable delivery process. Please read the following terms carefully to understand how we handle the delivery of our digital products:

1. Digital Product Delivery

  • All Guides are provided in a digital format (PDF).
  • The purchased Guide will be delivered directly to the email address you provide during the checkout process. No physical product will be shipped.

 

2. Delivery Timeframe

  • Once your payment has been successfully processed, your Guide will typically be sent to your email within 5 to 15 minutes.
  • In rare cases, such as high order volumes or technical issues, delivery may take up to 24 hours.
  • If you do not receive the Guide within this time, please refer to the troubleshooting steps below or contact us directly for assistance.

 

3. Important Information for Smooth Delivery

  • Email Accuracy: It is your responsibility to ensure that the email address provided during checkout is correct and active.
    • Double-check for typos or errors in your email address before completing the purchase.
    • If you realize there is an error in your email address, contact us immediately.
  • Spam/Junk Mail Folder: Occasionally, automated emails may end up in your spam or junk mail folder. Please check these folders before reaching out for assistance.

 

4. Troubleshooting Non-Delivery

If you have not received your Guide within 24 hours, please follow these steps:

  1. Verify the email address provided during checkout.
  2. Check your spam or junk mail folder.
  3. If the Guide is still not received, contact us with your full name and order details. We will promptly investigate and resend the file if necessary.

 

5. Resending the Guide

  • If you experience issues such as non-delivery, accidental deletion, or being unable to access the file, we are happy to resend the Guide at no additional cost. Please contact us at [your contact email] and provide the following:
    • The name or email address used during the purchase.
    • Your order number (if available).
  • Resends are only provided to the original email address associated with the order unless an email correction is required and verified.

 

6. File Access and Compatibility

  • The Guides are delivered in PDF format. To view the Guide, you will need a device that supports PDF files and a PDF reader such as Adobe Acrobat or any other compatible software.
  • If you encounter technical difficulties opening the file, please contact us for assistance.

 

7. Refund and Return Policy

  • All sales of digital Guides are final.
  • Since the Guides are delivered electronically and cannot be returned, we do not offer refunds.
  • If you believe you were charged in error or experience any significant issue with your purchase, please reach out to us for resolution.

 

8. Customer Support

We are here to support you every step of the way. If you have any questions, concerns, or issues related to your purchase or the delivery of your Guide, please contact us.


Our goal is to ensure you have a positive experience and receive the tools you need to succeed in your home baking business.